FAQ | Museum of Illusions Denver

Question 1

Is Museum of Illusions Denver temporally closed?

Accepted Answer

Museum of Illusions Denver is getting a fresh new look including 20 new exhibits and illusions as we transform the experience and create even more ways to challenge your perception. To stay up-to-date, sign up for the MOI Insider.

Question 2

How can I purchase tickets?

Accepted Answer

Tickets are available for booking through this website or at the entrance (unless we are at capacity).

Question 3

Do you offer gift cards?

Accepted Answer

Yes, we do. Gift a mind-bending experience with a digital gift card to the Museum of Illusions. Funds can be used on tickets and merchandise in the Illusion Shop.

Question 4

How long does it take to go through the museum?

Accepted Answer

The museum experience typically takes between 45 and 90 minutes, but there is no time limit, so you are welcome to explore at your own pace.

Question 5

Where is the nearest parking?

Accepted Answer

The 16th Street Center Parking Garage (accessible from Champa St.) The Independence Plaza Garage (accessible from Curtis St.) The Denver Pavilions Parking Garage (on Welton St. between 15th & 16th) Metered street parking is also available, though it can be limited on weekends. Also, buses can park in front of the museum on Curtis Street, though it is limited to one bus and only if no other vehicle utilizes the space.

Question 6

Is the museum accessible to people with impairments/disabilities?

Accepted Answer

Yes, we are wheelchair accessible.

Question 7

Are food and drinks allowed in the museum?

Accepted Answer

No, food and drinks are not allowed in the museum.

Question 8

Can I get a refund?

Accepted Answer

Ticket and merchandise purchases are non-refundable. If you are unable to make your reservation time, we are more than happy to reschedule you to a new date.

Question 9

Can I reschedule my tickets?

Accepted Answer

Ticket allocation and rescheduling are subject to local policy and availability and usually require at least 24 hours’ notice prior to the event date. Click the manage booking link on the upper right of your confirmation to reschedule your visit or add additional tickets. For any questions, concerns, or disputes, you agree to contact us in a timely manner at the following: info@moidenver.com

Question 10

Do young children need a ticket?

Accepted Answer

Tickets are not required for children who are four years old and younger. They can enter MOI for free!