FAQ | Museum of Illusions Santa Monica

Question 1

How can I purchase tickets?

Accepted Answer

Tickets will be available for booking through this website or at the entrance (unless we are at capacity).

Question 2

Do you offer gift cards?

Accepted Answer

Yes, we do. Gift a mind-bending experience with a digital gift card to the Museum of Illusions. Funds can be used on tickets and merchandise in the Illusion Shop.

Question 3

How long does it take to go through the museum?

Accepted Answer

The museum experience typically takes between 45 and 60 minutes, but there is no time limit, so you are welcome to explore at your own pace.

Question 4

Where is the nearest parking?

Accepted Answer

DIRECTIONS: We are located at 1232 3rd Street Promenade, Santa Monica, CA 90401. You will find us on the east side of 3rd Street, between Wilshire Blvd and Arizona Ave, directly next to Cabo Cantina and Sephora. CAR PARKING: Structure 1: Located on 2nd Street between Broadway and Santa Monica Boulevard Structure 2: Located on 2nd Street between Colorado Avenue and Broadway Structure 3: Located on 4th Street between Broadway and Santa Monica Boulevard The first 90 minutes are free in all downtown parking structures. BUS PARKING: 2nd Street: West side, north of Colorado Avenue (Preferred Zone for Buses). For longer-term parking, charter buses and party buses can utilize Lot 1 North at 1550 Pacific Coast Highway, adjacent to the Santa Monica Pier.

Question 5

Is the museum wheelchair accessible?

Accepted Answer

Yes, we are wheelchair accessible. There are a few rooms with slanted floors that are not as accessible but those can be bypassed on your visit.

Question 6

Can I get a refund?

Accepted Answer

Ticket and merchandise purchases are non-refundable. If you are unable to make your reservation time, we are more than happy to reschedule you to a new date.

Question 7

Are animals allowed in the museum?

Accepted Answer

No, animals are not allowed inside the museum, except for service animals.

Question 8

Are food and drinks allowed in the museum?

Accepted Answer

No, food and drinks are not allowed in the museum.

Question 9

Do young children need a ticket?

Accepted Answer

Tickets are not required for children who are ages four and younger. They can enter MOI for free!

Question 10

Can I reschedule my tickets?

Accepted Answer

Ticket allocation and rescheduling are subject to local policy and availability and usually require at least 24 hours’ notice prior to the event date. Click the manage booking link on the upper right of your confirmation to reschedule your visit or add additional tickets. For any questions, concerns, or disputes, you agree to contact us in a timely manner at the following: info@moisantamonica.com